I brought my 2021 Checy 6.2L Trail Boss into Polar Chevrolet for a brake replacement, and the initial repair was completed using AC Delco brakes. After picking up the truck, I noticed the next day that once I drove over 45 mph and then applied the brakes, there was a vibration/noise issue, along with heat concerns in the rear brakes. I brought the truck back to Polar, and Todd, the Service Manager, took ownership of the issue. He provided a rental vehicle and made sure I was taken care of while the problem was being diagnosed and resolved. Over the next couple of weeks, Polar stayed with the issue and did not give up. The team replaced the brakes multiple times, swapped tires with another truck, and continued troubleshooting when the issue remained. Todd then brought in a GM service representative, who ordered factory brakes and rotors directly from Detroit. Once Polar installed the factory parts, the issue was resolved. Todd believed there may have been a defective AC Delco brake pad issue and was working with AC Delco on that concern. Overall, this was a strong customer service experience. The issue was frustrating, but Polar handled it the right way. Todd communicated consistently, kept me informed, provided a rental, and stayed committed until the truck was fixed. This is a great customer service story for Polar Chevrolet and GM. Todd and the service team deserve credit for how they handled the situation. Nice work Todd!

Our experience at Walser Polar Chevrolet was great, our sales associate Jason Trett also was a fantastic help from start to closing. Kudos to him!

Follow up repair dealership covered. Still waiting to hear from Service Manger, on the original repair ordeal / fiasco.??

Justin was great to work with, he came in on his day off to help us and made everything easy to understand.

About 1.5 hours of wait time to rotate tires. And unclear regarding whether the MPVI was done. Otherwise, great!

Excellent mechanics and great service. Been going here for two years. Modern cars are so technical, I'd only trust mine to an OEM shop..

Courteous and friendly. They were timely and dealt with any questions I might have had. I've been a customer for more than 15 years.

Trip was very helpful with the purchase of my new 2026 Blazer EV. Thank you!

They did a good job of getting the details right and allowing flexibility for date of pickup

Fixed my problem. Clear communications through process. Helped me use points I had in My Chevrolet app to pay for a portion. Very friendly.

Bought a 23 gmc sierra 2500hd duramax from them with 70k miles with in the first 24hrs the def tank went bad causing the truck to go in limp mode called and talked to sales manager they were willing to do what ever it took to get the truck back and get it fixed when I got it back up there they had everything fixed in 3.5 hrs for me but I noticed trans fluid leaking slightly and made them aware but they told me there’s no way as the truck went through inspection decided to degrease everything under the truck and then check it in a couple days sure enough trans fluid is leaking as it’s made a mess under the truck I looked up and down on this thing to make sure everything was good the day of the test drive and didn’t notice anything I have a feeling it was wiped clean the day I got up there I’m glad it still has factory gm powertrain warranty because this truck has been nothing but a headache since buying it 5/28/26 buyers beware and take to a different shop to have vehicles checked out before you buy would be my advice

Fast and great to work with. Awesome and amazing staff all around go team Chevy

Very kind and friendly helpful and got what i was looking for. Answered all my questions and would recommend for my friends to go there..

we had a good experience.We wish dealership was a bit closer to our home.