20 out of 10! I purchased my new Chevy Trailblazer this past Saturday from Walser Polar Chevrolet. I worked with Justin Mederich and he was phenomenal! I couldn’t have asked for a better experience! He was very nice and knowledgeable! This dealership came highly recommended from several good friends of mine. The town I live in has a Chevy dealership as well as the town my parents live in and because of recommendations I received those dealerships were not something I even considered even though they were much closer for me. I could not be more happy that I went to Walser Chev. I will be bringing all my vehicle service needs there as well any future purchases. I have already been telling friends and family about my excellent experience! Justin you rock! Thanks again for everything! Shout out to Lucas and Chelsea! They were great as well with my trade and financing!

Bought a car @ longs many years ago & loved seeing Polar Bear heading up north as a kid- none of that wonder compares to the beautiful dealership & Essence as our guide to my perfect Honda Accord purchase! Still in awe of that day 2 weeks later….. Such a blessing to experience🥰

This was continuation of rotors & pads job - initiated in April. Truck brought back multiple times due to shaking and squealing. I don't think it's reasonable that replacement rotors and pads do not match the performance of what the truck rolls out the factory with. Quiet brakes. And smooth rotors that I don't have to replace for 70+ thousand miles. Service Dept didn't agree with me that anything less than what was sub-standard. They tried to pass it off as normal. Culminated in Service Dept recommending replacement of calipers as the next thing to try replacing. This ignores the fact that the 2nd set of replacement rotors were buttery smooth. Were it not for the squealing, I would not have brought the truck back. Also-calipers replaced at 50k miles is very troubling and doesn't inspire a lot of confidence. I feel as though the service Dept is more interested in blaming things on the user and protecting the bottom line. It also amazes me that Chevy R&D doesn't have an answer to this. Why are these replacement rotors so weak? What if I actually towed with this truck? Would they just melt like butter? Or is the Service Dept not doing something correct? Ultimately - sold truck to dealership. Have no further interest in having to fight for what should just be reasonable expectations of a rotors/pads job. Confidence in Chevy parts also not very high after that experience.

Good customer service, everything was done fast My truck was treated with care and the service members communicated well

Good customer service, everything was done fast My truck was treated with care and the service members communicated well

Good communication, helpful, good facilities, good problem solving and explanations.

Essence did a great job with us. It’s not hassle price but of course they try to make you the margin somewhere. Finance guy comes back and tried to get us to take 8.75% financing with A tier credit. I told him we would go somewhere else then it drops to 6.33%. That’s transparency in pricing? Then of course we get worked over for all the extras. Same games, different dealership!

My favorite dealer. Fair prices and decent service department. Would definitely recommend. Bought last 7 vehicles from them.

Unprofessional and rude person Unprofessional rude , maybe because I'm Latino he treats me like that.

They did a thorough job serving my truck

Took 4 hours for an oil change. Won't have my vehicle serviced there if oil changes take that long.

Super quick and straight forward with Justin! Highly recommend!

We had a great experience working with Walser Polar Chevrolet. The staff were friendly and helpful. Not pushy or too "sales-y." We especially appreciated working with Steven. He was knowledgeable, quick to respond to questions or requests, even on a day off, and was helpful throughout the process. Doing big things like purchasing a vehicle remotely can be a challenge, but both the dealership and Steven made things smooth and simple to accomplish most of the tasks needed remotely.

Lonnie, Chelsea and Trip were great to work with getting me in the truck I wanted.

Service advisors kept me updated on the repair work done on my vehicle.