Customer Testimonials
The worst service I've ever experienced. From beginning to the end it was nothing but more xxxxxxxx. Absolutely terrible.
They went above and beyond to help solve the problem. I'm very helpful and keeping me informed on what was going on.
I feel you train your salespeople to be too aggressive when selling extra add-ons that people refuse to have, and they keep pushing for you to buy them. I know that's how they make their extra money.
Friendly, informative staff, clean customer areas Kept informed of the progress of the service to my car.
Quick very friendly service staff, been in twice once for warranty work, once for oil change. Both times they did a quick great job!
Bad communication from Lucas Sargent and Quinn. My information was used and apparently only bought a Silverado. No explanation or follow up. They had chelsey follow up via Lucas's email. Bad communication horrible customer service
Great work all the time. And courteous staff And reasonably priced and your time is valued
Coffee machine is nice ... Just want my vehicle fixed right Please fix my brakes
The sales staff is very professional and the service department is awesome and very knowledgeable about your needs.
8/11/26, we bought a used 2024 Silverado 3500 Hd.. like new condition. Our salesman Trip Ellis was exceptional, he’s thoughtful, polite and was very knowledgeable. He checked on us constantly throughout the process. Dealership was very nice and employees that greeted us from the start to the end of our journey were outstanding.
The fix was more complicated than predicted, but the solution was found and I had a free rental while my fix was made, which was really helpful.
Saturday morning oil change. My advisor was Todd Miller and he was very upbeat, personable, and knowledgeable.
Steve Kleitz was very helpful during on new SUV purchase process. Thanks Tim & Becky
Went in looking for a certain truck they didn't have it. They did a dealer search and found it a week later.
Communication was lacking. I often had to follow with numbers team members in order to get a response from the service team advisor. In addition to that work that was not needed was recommended.
Well, the first 2 vehicles I test drove had issues and the third one that I did actually buy ended up throwing a check engine code on my way home with it. And now it's sitting at the Kia dealership waiting to be fixed. I haven't actually been able to drive it or work. I wouldn't suggest this place to anyone.
Highly recommend Walser Chevrolet, excellent customer service
Justin was easy to work with when purchasing a used vehicle. No pressure to spending out of my budget which was a plus.
Essence sales person helped me find the perfect vehicle! I’m a Chevy gal, after having a Chevy Cruz for 15 years, it was hard to say goodbye, yet I did it!! Picked a Chevy Trax With all the practical features needed!! Awesome experience with personal touch! Highly recommended! Thank you!
I love my new Blazer! Jocko was a terrific representative to work with. He answered all of my questions patiently and with knowledge! I would recommend this dealership with anyone wanting a new ride!
Really easy to work with. Mikkias was very helpful and knowledgeable throughout the whole process.
Oil all over my engine compartment. Still dripping in my garage today. Coolant was very low. Engine parts left on the floor of the cab. The interior smells like oil now
Essence was extremely welcoming and professional, and thoroughly answered all of our questions. There was no pressure, just information and helpfulness. I highly recommend doing a purchase or trade-in with them!
Very prompt and professional service with a video status update provided while waiting showing what work had been completed.
Trusted local dealership that I have been going to for years. Always been helpful, kind and knowledgeable.
Great service, prompt and complete Very good quality for the cost. Video of the inspection was very nice
No issues. Did what they said they would do. Happy to recommend this dealership others.
No issues. Did what they said they would do. Happy to recommend this dealership others.
Always courteous always professional My go to dealership I have bought many vehicles there and trust them !
First thing, we had an appointment to come purchase the vehicle, And the guy we had the appointment with also was dealing with five other sales at the same time, wow there were many other salesman in the sales area standing around doing nothing. We were not haggling any pricing or anything. We just wanted to sign papers and get out of there. It still took three hours. We were also told we could get a hitch receiver cover for the bumper plate for $49. Now they're telling us it's $150. Also, as soon as we drove off the lot, ... Read More DealerRater - Aug 1, 2026
Dealship is nice price was ok but communication really sucks the website for credit app is not very detailed
Long wait for oil change and tire rotation despite having an appointment. Broke two lug nuts and didn't tell me. Just put them back on the car on the passenger side where they're hidden from the driver.
Friendly, respectful, and helpful Approachable, made the process quick and easy. Harley was wonderful to work with making buying a car an enjoyable experience
Repairs were done as expected and on time, although it was a large job and took a day or two longer than anticipated.
Very professional That's all I have to say Have a nice day happy fourth Bye
So far, they've always taken good care of me there especially Jake That's all I have to say
Very professional That's all I have to say Have a nice day happy fourth Bye
I love the dealership,and I won’t go anywhere else, but I have a computer problem that they can’t fix! They told me that they have to wait until GM redo the computer ! But it’s safety issues!
I was very happy about the over all buying experience. If I had anything bad to say I would wish for better customer service. I purchased a $80,000 truck and when I asked for a courtesy ride from the airport I was turned down! I would think that would be a complimentary offer for someone flying in from another state.
Very efficient and hassle free. I enjoyed the process and felt well heard and well taken care of.
Excellent people to deal with. Quinn is the man.
We just purchased a vehicle on Friday from Walser White Bear Lake. We will definitely be returning customers as this was the smoothest and quickest car purchase we have ever made. Harley Spencer was fabulous to work with! Thank you and we will highly recommend to others!
Listened to the problem and fixed it. Polite and professional Fast friendly and ready when they said it would be.
Upfront on what they were doing, cost and time frame. Got done quickly while I waited.
Friendly Just had an oil change so things were pretty straightforward! Done with this one
Great service, friendly pet and extremely trustworthy and helpful in all ways! No one in my book and the reason why I have bought my last two vehicles from them and will buy from them in the future!
My engine never shuts off at a long stop. The service man verified it was not shutting off but nothing was found to be the problem
Great service. Nice guy. Very helpful and kind I can give you seven more words
Timely service provided in a friendly and professional manner. Work was done efficiently. Appointment for service was easy.
Buying a car at Walser Polar Chevrolet was a very good experience! Our sales person was very knowledgeable & helpful. We are very happy with our purchase. Thanks Harley!
Jacob Knutson in sales was great to work with! Very communicative from the very beginning and made the whole process very easy from start to finish. Absolutely love my new vehicle!
Amazing experience with everyone! Not one bad experience. Everyone there was so friendly and welcoming. Can't recommend enough!
Easy and personable Whomever I spoke with was friendly and knowledgeable and made me feel comfortable coming back. It was great customer service.
Eli Manshack was an extremely helpful sales associate at the White Bear Walser Chevrolet dealership. I have been searching for a used car for several months and Eli was extremely helpful when we initiated contact last week. I felt as though I was in good, trustworthy hands throughout the entire process and it was completely painless. He even came in on his day off to work with me!
Very good. Video by technician was difficult to understand because he talked too fast. No additional comments.
Would like to talk to a person instead of AI . Everything else was great.
Eric was spectacular in giving me all the information I needed to know for my very first visit since our purchase. The team was both speedy and thorough. I would highly recommend Walser Polar Chev's auto shop for all of your maintenance needs!
Worst experience at a dealership Ive ever had. Service advisor Jacob extremely rude right off the bat. Service mgr comes off as honest but his word is worthless. Had my car for two weeks. Repeatedly told me it for sure be done then was not. Then when it was said to be done I was overcharged more than $500 and nothing was fixed at all and had to bring right immediately. They have had my car for 22 days currently with zero commucation. As a bonus someone stole my sunglasses. Awful experience.
It was great. Everyone was very friendly & professional Worked very quickly and competently to complet e my service appointment
Exceptionally fair and efficient experience! Thank you, Justin Mederich for your expertise and attention to detail as our customer care specialist. We love our new vehicle!
Jacob is wonderful to work with at the service center. Always transparent, responsive, respectful- just goes out of his way to make the best customer service experience possible. If Jacob was not at Walser Polar, I would most likely bring my business elsewhere.
We recently worked with Justin at the dealership and couldn’t be happier with our experience. From the start, he was friendly and knowledgeable. What really stood out was how he stayed late with us into the evening to make sure we could complete the purchase and drive home in our new car that same night. Thank you!
I worked with Polar business floor mgr at Polar (Service Mgr, 1st time gone). 2nd time for work completion, I saw regular Service Mgr. Both Mgr's very reassuring to work with. Was trying to get some of the work taken care of by warranty. Service writer at check in not very workable, not reassuring or pleasant to work with. Very disappointed with him. Work on the vehicle could have gone better. Did not have a good experience through this. Phil Chelstrom
Really good experience! Great people and friendly. The whole process was relaxed and simple. Excellent place
Great experience. Highly recommend Went above and beyond to get us in the truck. ??
Esence Moua. She's the best woman I've ever worked with. I will always go to her and nobody else. She knows her stuff and helped me through the process. My brother also bought a car from Essence and had a great experience too. Thank you Essence!
They let my car sit all day after I made a appointment the week before
Eli manshack was my sales associate and was very professional and was not pushy .listen to my financial needs and made it work would definitely recommend Eli and walser polar chevy
Such a friendly and professional atmosphere. Very good experience and will recommend. Beautiful new space since my last purchase in 2020!
Last 2 visits hardly any comunication about any problems just eager to complete oil change.
Justin worked a great deal for the car I wanted!!!
We recently purchased a Chevy Traverse High Country at Walser. Damian Dufault was our salesman and did a great job of explaining everything we needed to know. They were changing software the day we were there and it caused a long delay in getting our paperwork. Between Damian and Ian, the sales manager, they made us feel comfortable during the long wait time and were very apologetic and helpful in making our purchase an enjoyable one.
Jacob made this process was fun and easy from my firat phone call to the dealership all the way through driving off with the car!!
Staff was very friendly and attentive. Offered several times water or coffee while I waited. They kept me aware of the process from start to finish.
Jason Trett was great to work with. No pressure but gave us good information about the trucks we looked at and was very helpful with the whole buying process.
We were told our Jeep compass would need the brakes fixed because it sat so long on the lot. That was fine. It’s why we agreed to purchase the vehicle. Polar chev told us they would fix the brakes at no cost to us. We brought it in on July 8th. My wife and daughter sat there for three hours for them to tell us they can’t fix the brakes and that we need to bring it to a Jeep dealer to have the calipers retracted or somthing. We could bring it back to Pokar after that and ... Read More DealerRater - Jul 14, 2026
Everything was a great experience from the sale of the truck I purchased from Walser. Then I had a repair done around a week later I was amazed by the friendly staff and commitment of the staff. I will highly recommend Walser Polar Chevrolet to all my friends and family! Thank you!
While the car buying process was easy, and fast, the service department is horrible. We bought our car and immediately needed issues fixed including a new seatbelt, and rear washer sprayer. They scheduled an appointment with rental and when I arrived they had no rentals. Then the rescheduled , and kept my car all day and didnt look at it for over 8 hours. When called about the status they told me that they hadnt looked at it yet, but would need to order parts and get approval from the sales department.. how do you know to order parts if you havent ... Read More DealerRater - Jul 14, 2026
Got in and out when I wanted. Work was covered under extended warranty. Kept me informed.
Great service , The experience move seemingly . The dealership was pleasant and the salesmen new there services that were offered .
Awesome Very happy Vggffghhhhggvvv big off think dads ought buff dddddj lugged Cheryl ffc ghh night
I was impressed initially by the clean lot and then friendly immediate service.. Test drive was easy and quick, our salesman was knowledgeable and friendly. And what sealed the deal was the prices but more importantly to conduct the whole transaction from the salesman’s desk was super relaxed and efficient.. Will definitely look to you first for our next purchase down the road.. Thanks again The Hoglund’s
Found the exact vehicle I was looking for Found the exact vehicle I was looking for in a timely manner and gave me a fair trade in price
No smiles when I walked into service dept. Austin, was not friendly, info. on warranty and car rental was not explained thoroughly.Told to wait in waiting room. Did not tell about amenities provided, never checked on me to give an update of rental(which took over an hour). The whole experience was upsetting. You need to give that department lessons on the proper customer relations.
Justin and Damian were so great to work with! I would recommend them to anyone looking to get a vehicle!!
Absolutely loved the dealership… well maintained and clean. Staff were courteous and professional. Best Truck/Car buying experience I’ve ever had. I enthusiastically recommend Walser Polar Chevrolet.
Steven Kleitz was extremely helpful and answered all of our questions up front. The low pressure up front pricing was appreciated and I would happily recommend Walser Polar to anyone looking to purchase a new vehicle.
Done in a timely time Polite Knowledgeable I like the popcorn Clean bathroom. I liked how you remodeled
I have been without my car for 14 days this last month because it's just sitting waiting to be fixed. I brought it in to be fixed a few weeks ago and it was not properly repaired.
Very knowledgeable and professional. It was a great buying experience. Jacob was an awesome sales person.
I had an excellent experience purchasing my new car, thanks to Trip! Trip was friendly, professional, and knowledgeable. He took the time to answer all of my questions, explained everything clearly, and made the entire buying process smooth and stress-free. I never felt pressured, and he genuinely wanted to help me find the right vehicle. I truly appreciate Trip’s outstanding customer service and highly recommend asking for him if you’re looking to buy a car. Thank you, Trip, for making this such a great experience!
The dealership definitely did not meet my expectations in the car buying experience. A $40,000 vehicle that only comes with one key? Also the vehicle was listed online that included floor mats, and none were included with the vehicle. It was like pulling teeth with the dealership to get them to include something that should have been included, especially when it is advertised. They also said they do not negotiate on any of their vehicles, which is really odd for a dealership. I really like the vehicle, which is why I went through with the purchase, but my salesman did not ... Read More DealerRater - Jul 7, 2026
I really liked the visual text of the mechanics inspection and the pay by phone. Also, the gentleman that greeted me and discussion while leaving was extremely helpful and friendly.
Listen to my needs. Harley was great to work with. Answered my questions. I would recommend Polish Chevrolet.
Work with Quinn Leithead and he was amazing, funny and knowledgeable. And he know a lot about car. Stop by and see him
Always made my appointments a priority, Very accommodating and excellent staff. Not one bad experience
Treated terrible by service representatives and paid for parts and services that were not needed to find out it was a window seal that they could not fix. Bought a truck from them and after that it's been one thing after another. Always been a chevy guy but after this place Ford super duty is looking better.
There always on time, the people working there are polite and they have a nice waiting area