Customer Testimonials
Great service! Friendly staff! Very welcoming environment would highly recommend!
Just purchased a truck from Walser Polar! We Could not be happier with the experience we had at Walser Polar Chevy. Our salesman Trip did an amazing job! Was even engaged with our kids while we were there! I would recommend this location to all! We will be going back for my wife soon!
I appreciate the hard work and consideration put into my vehicle thank you very much
Very through, couldn't have asked for a better experience...
Car / Truck buying at Polar Chevrolet in White Bear Lake Minnesota is an exceptional experience and I highly recommend them.
Replace battery under warranty. It took three days, two nights. Lectured on the phone about using a battery tender. Not my first car!
Fixed/repaired an issue that was initially missed during initial repair/replacement work at no additional charge.
Good. Feel could have been better on my trade in value. I should have walked away. Will always regret that. But the past is history.
Great experience if you’re in need of a vehicle I recommend seeing Trip Ellis very knowledgeable and low pressure.
Great experience with our sales rep, Essence. She was thorough and made sure we understood every detail of the purchase of our 2026 Equinox and made sure we got the best deal and she has continued to follow-up with us even after our purchase. Highly recommend WBL & Essence.
Overall good customer service and sales. I mean for a dealership they meet the criteria. As far as "transparency" and "honesty" which is corporate speak anyway it goes both ways. If you want to not haggle on price don't mark up the financing on the back end to make it up! Then make the customer catch you and get you back down over 2.5%! Huge mark up for you! Just know what you are doing when you buy a car pay attention to what you are paying for the car NOT the monthly cost.
We had a great experience at Walser Polar Chevrolet! Damian was awesome and super friendly. He helped answer any and all questions we had and made the whole process simple. We're loving our new vehicle and know where to go back to if we ever need another one!
Worked with Chris Daum & Steven Kleitz and they were both great!! It was my second time working with Chris & first with Steve. Both were extremely helpful and knowledgeable.
I worked with Trip Ellis on leasing a vehicle for the company I work for, he was very helpful throughout the process and made sure we were well taken care of.
We’ve been using Walser Polar Chevrolet for years. I really like their service team. They’re friendly and they keep me up-to-date. The salesman are awesome.
Always friendly and never pushing for more.. I will go back and recommend to friends and family.
I bought a used Dodge Ram Truck from Quinn. Initially everything went well. After the sale though Quinn and the dealership failed me over and over in communicating with me regarding the process of fixing the rust on the fender and the scratches and imperfections that I "thought" I paid for. I had to take the lead on the communication over and over and over. I never actually got an answer on when the truck was going to be done, so I called the Auto Body Shop myself. They told me that the dealership never communicated multiple things ... Read More DealerRater - Jun 25, 2026
20 out of 10! I purchased my new Chevy Trailblazer this past Saturday from Walser Polar Chevrolet. I worked with Justin Mederich and he was phenomenal! I couldn’t have asked for a better experience! He was very nice and knowledgeable! This dealership came highly recommended from several good friends of mine. The town I live in has a Chevy dealership as well as the town my parents live in and because of recommendations I received those dealerships were not something I even considered even though they were much closer for me. I could not be more happy that I went to ... Read More Google - Jun 22, 2026
Bought a car @ longs many years ago & loved seeing Polar Bear heading up north as a kid- none of that wonder compares to the beautiful dealership & Essence as our guide to my perfect Honda Accord purchase! Still in awe of that day 2 weeks later….. Such a blessing to experience🥰
This was continuation of rotors & pads job - initiated in April. Truck brought back multiple times due to shaking and squealing. I don't think it's reasonable that replacement rotors and pads do not match the performance of what the truck rolls out the factory with. Quiet brakes. And smooth rotors that I don't have to replace for 70+ thousand miles. Service Dept didn't agree with me that anything less than what was sub-standard. They tried to pass it off as normal. Culminated in Service Dept recommending replacement of calipers as the next thing to try replacing. ... Read More DealerRater - Jun 20, 2026
Good customer service, everything was done fast My truck was treated with care and the service members communicated well
Good customer service, everything was done fast My truck was treated with care and the service members communicated well
Essence did a great job with us. It’s not hassle price but of course they try to make you the margin somewhere. Finance guy comes back and tried to get us to take 8.75% financing with A tier credit. I told him we would go somewhere else then it drops to 6.33%. That’s transparency in pricing? Then of course we get worked over for all the extras. Same games, different dealership!
My favorite dealer. Fair prices and decent service department. Would definitely recommend. Bought last 7 vehicles from them.
Unprofessional and rude person Unprofessional rude , maybe because I'm Latino he treats me like that.
Took 4 hours for an oil change. Won't have my vehicle serviced there if oil changes take that long.
Super quick and straight forward with Justin! Highly recommend!
We had a great experience working with Walser Polar Chevrolet. The staff were friendly and helpful. Not pushy or too "sales-y." We especially appreciated working with Steven. He was knowledgeable, quick to respond to questions or requests, even on a day off, and was helpful throughout the process. Doing big things like purchasing a vehicle remotely can be a challenge, but both the dealership and Steven made things smooth and simple to accomplish most of the tasks needed remotely.
Lonnie, Chelsea and Trip were great to work with getting me in the truck I wanted.
I brought my 2021 Checy 6.2L Trail Boss into Polar Chevrolet for a brake replacement, and the initial repair was completed using AC Delco brakes. After picking up the truck, I noticed the next day that once I drove over 45 mph and then applied the brakes, there was a vibration/noise issue, along with heat concerns in the rear brakes.
I brought the truck back to Polar, and Todd, the Service Manager, took ownership of the issue. He provided a rental vehicle and made sure I was taken care of while the problem was being diagnosed and resolved.
Over the next ... Read More DealerRater - Jun 17, 2026
Our experience at Walser Polar Chevrolet was great, our sales associate Jason Trett also was a fantastic help from start to closing. Kudos to him!
Follow up repair dealership covered. Still waiting to hear from Service Manger, on the original repair ordeal / fiasco.??
Justin was great to work with, he came in on his day off to help us and made everything easy to understand.
Courteous and friendly. They were timely and dealt with any questions I might have had. I've been a customer for more than 15 years.
Trip was very helpful with the purchase of my new 2026 Blazer EV. Thank you!
They did a good job of getting the details right and allowing flexibility for date of pickup
Fixed my problem. Clear communications through process. Helped me use points I had in My Chevrolet app to pay for a portion. Very friendly.
Bought a 23 gmc sierra 2500hd duramax from them with 70k miles with in the first 24hrs the def tank went bad causing the truck to go in limp mode called and talked to sales manager they were willing to do what ever it took to get the truck back and get it fixed when I got it back up there they had everything fixed in 3.5 hrs for me but I noticed trans fluid leaking slightly and made them aware but they told me there’s no way as the truck went through inspection decided to degrease everything under the truck ... Read More Google - Jun 9, 2026
Fast and great to work with. Awesome and amazing staff all around go team Chevy
Very kind and friendly helpful and got what i was looking for. Answered all my questions and would recommend for my friends to go there..
we had a good experience.We wish dealership was a bit closer to our home.
Okay Everything worked out just fine. I will bring it in again next time. Thanks
Professional, consistent, honest and affordable Friendly staff, good communication, easy, quick, and overall an amazing experience
A lot of problems with my truck in the first week of owning it… with not much help from the dealer to resolve my issues…
Everyone was nice to me. All the service work was good. They did everything I asked them to do.
Essence is amazing! From the start should she took control of the deal with a video and quick follow up. Friendly, honest and went the extra mile to make us happy! Great job Essence! You are the “Essence” of what a car deal should be!
Great dealership! Great people! Great service department! I have bought my last 2 cars here and will buy the next one here as well! Walser treats their customers the right way!
My salesman, Trip, was a great help and easy to work with every step of the process. I love my new Blazer EV! Thanks Trip!
I brought my truck in because the water pump failed. The truck has an extended warranty and Polar Chevrolet worked with the warranty company to fix the truck.
Easy to work with, great people there. I had a very nice experience and appreciated the help.
Was very easy. Had a loaner ready for me and got my spare tires installed
I had an appointment for an oil change and it took almost three hours. That's unacceptable.
Essence was a good salesperson. Knowledgeable about the vehicle and friendly. Highly recommended. Polar Chevrolet beautiful dealership...... They have the worst car wash ever. I seriously believe the detailer is blind. All the plastic was dirty. A damp rag would have worked to clean up. They should be better for the amount of a new vehicle.
Justin was an absolute delight to work with, not only was he patient and respectful throughout the whole process. He also came in on his day off just to help us! He followed up with a call the next day to see if we had any questions or concerns. I would definitely recommend asking for him if you need a new vehicle!
Every one was super professional, kind and enjoyed their work! The dealership was emaculat very great experience!
Absolutely love this dealership. We have purchased many vehicles. Everyone is great to work with
Brought my 2500hd in for a leak inside by the back window stopped in when it was raining an actively leaking and was told they didn't want to look at it and just make an appointment so I did. I made an appointment for 9:30a couple days later. I show up for the appointment and was asked if I was waiting or not and was told the deisel mechanic was really busy and might not get to it today. First why have me make an apointment for the time and Second why does a deisel mechanic have to look ... Read More DealerRater - May 31, 2026
Trip was amazing and made the experience worth our drive of two and hours well worth it. He made it very easy and comfortable to make decisions and walk away happy with a great vehicle!!
I got there a few minutes early. I was promptly taken care of. My car was serviced in a reasonable amount of time
It was terrific. It was 12 words better than my last text... an A+ experience. Fast service.
I was disappointed in working with the dealership compared to the dealership that I worked with just nine months ago. VW of Inver Grove Heights was excellent to deal with. Some simple things like doing touchup paint and some minor spots was left for us to purchase and do ourselves by Walser. The car came with only one key fob, and we were told we could get one done by someone other than a Ford dealership, but unfortunately, Ford has not authorize the software for others to use. So if we want one, we have to pay close to $600 for ... Read More DealerRater - May 31, 2026
Great customer service Nice area to wait and friendly knowledgeable service staff. I'll be back
Always friendly and knowledgeable. They explain everything so you can understand it. I'll be there on Monday for another warranty issue.
Sorry U was not there at the time. My daughter had to take my car in. She was very satisfied with the staff person. Unknown at this time! Sorry!!!
They were awesome getting the rental to my house and taking the truck down to get everything done on it and then returned the vehicle to my house and took the rental. very convenient
My Dad and I recently purchased a new car at Walser Polar and Jason Trett was very easy to work with and he made the whole process very smooth. 5 star service from Jason.
Friendly quick warranty service
Friendly and helpful staff
They always do a good job of communicating what needs to be done and their timing to get things done is conveyed appropriately. The communication is great!
Would recommend the dealership. Damian and Harley were great to work with. The whole experience was quick and painless.
Thank u essence mona for all your help.she did a good job dealimg with me.
My salesman was Jason Trett and he was excellent to deal with. He understood that I didn't want extras, but wanted to show me all my options just to be sure. He did not try to push anything on me. My entire experience was excellent from the salesman, finace department and the general manager.
WPC provided a smooth transparent car-buying experience, with friendly tech-savvy staff, clear pricing, and a strong focus on customer satisfaction.
We were pleasantly surprised to the great service we received in the service center at WBL
No offense I would really recommend any dealership to most people. Purchasing was fine, two weeks after I bought I hit them up about my tires being really unbalanced. They told me to go to discount tire. Brands wonder why they don’t have any loyalty with customers. That is why.
Great experience as always. Austin was fantastic. Got me in and out on schedule and made sure everything was completed to satisfaction.
Everything went very smoothly and all questions were answered. I have been very happy with how things went so far
Great communication while waiting for my car to arrive. Very thorough explanation of the features of my new EV.
We buy all our cars at Walsers. Great dealerships you can trust and no high pressure sales or high pressure service contracts. Once returned a vehicle in 24 hours and no questions asked at all. They are amazing! Just recently worked with Bradley Jackomino, THE BEST salesperson ever! Just a super nice guy that was extremely helpful as we live an hour away from his particular dealership and he had everything set to make or shopping super easy and fast. Very trustworthy guy, and seriously just the nicest guy you will meet. Really felt like he was in our side just ... Read More Google - May 23, 2026
He was very attentive and made my experience great. He was very helpful, and took care of all of my needs.
Such wonderfully kind people, always. Even when they don’t have the best news for me. The staff before the rebuild weren’t the nicest people AT ALL. Maybe the nice new building contributes to the welcoming environment and great staff. I’ve lost trust in GM and Chevy products, but the Walser Polar Chevy employees are top notch. Thank you everyone.
Everything went very smoothly with communication before my check-in service as well as during the servicing. The video and updates were excellent!
Check in for oil change is always easy. Technician does a great job. I enjoy the video of the work being done.
We recently purchased a vehicle for my daughter's birthday from Walser Polar Chevrolet. It was hands down the BEST car buying experience we have ever had. I highly recommend working with Steven Kleitz, who made the whole process very easy, and took time with my daughter to celebrate the purchase and show her how things worked in the vehicle, including connecting her phone to bluetooth. The responsiveness, follow up, and care to ensure we met our goals for this purchase was very much appreciated. Please visit Steven if you are planning to purchase a vehicle!
Great experience!
Working with Walser was pretty hassle free. Their pricing was up front and honest with no hidden fees suddenly added.
I had a great experience working with Justin and it was a pleasure meeting the Walser Polar Chevy team!
Justin and the Walser team were very thorough and provided exceptional customer service. I especially liked being able to test drive the vehicle with no pressure, and without the sales person being in the car, as if we were driving students with no prior knowledge or experience!
My grandchildren were gifted a polar bear stuffy that they absolutely adore, and will forever be a fond memory for them, as they helped their Gigi pick out a new car!!!
Justin, thank you ... Read More Google - May 20, 2026
pague un vehiculo 2019 en noviembre 24.000 dolares cash .a la primera semana problema de correa eso reparacion salio gratis. pero segun el dealer ya el vehiculo .notenia ningun problema .voy hacer cambio de aceite y me sale perdida de aceite en la entrada del la punta del diferencial y problema de transmision no me acuerdo en que marcha . mas o menos 2100 dolares . despues me dicen tiene un pequeno liqueo del radiador 2000 dolares .y a la semana en eso prende la luz del motor se lo llevo y lo primero q me dicen hay que cambiar el todo lo q es cano ... Read More DealerRater - May 19, 2026
Excellent customer service. Jacob listened to the issues I had with my car. He is very familiar with my warranty and totally goes above and beyond! Jacob is a definite asset to Walser and is extremely knowledgable and very helpful
I bought a Chevy Trailblazer with the help of Essence who made the buying process stress-free! She was patient and answered questions that I had while giving me space to consider the options I was looking at. Overall satisfied with my visit and the help I got!
I was in for an oil change and tire rotation. It took over 2 1/2 hours and it was clear that items they checked off on the checklist weren't done. For example, the windshield wiper fluid was almost empty when I went to the store and remained empty, even though the checklist had said they checked all the fluids and topped them off. So it makes me wonder if the tire rotation was even done.
We bought our car one year ago, and have had to bring it in for service 3 times. In December the service department changed our brake pads due to squeaking. The work they completed did not fix the problem, and when I brought the car back in, they refused to make it right. The service manager was not only unwilling to make it right, but was rude and condescending to both my husband and me. Blaming and yelling at the customer is not how I want to be treated. Very disappointing.
Nightmare, with little to no communication until I reached out the a Supervisor, promises were made and not followed through. I am very unsatisfied and down right angry with the experience.
Such an incredible experience working with Harley at Walser Polar Chevrolet, I don't know where to start! His attention to detail was exceptional! The car with freshly washed when he brought it for us to test drive, he had the AC on blast to combat the warm day, and was thorough in showing us the features of each vehicle we test drove. He helped us navigate which vehicle was the best option for us, and made the leasing process so smooth and efficient! Before we left with our new Equinox, he made sure we were fully set up for ... Read More Google - May 17, 2026
It was a nice and clean place. The people are nice and helpful. I would recommend this place to others
Eli was very nice. Enjoyed working with him. He responded to my e-mail about vehicles with towing capacity. I was having a hard time locating any. He found 3 and we test drove two. Bought a 2021 Traverse. My only complaint is the time it took to drive our new used vehicle home.
I think we spent at least four hours waiting for financing and having to listen to a sales manager talk about all the extra protections we could purchase for the vehicle. We were really only interested in rust proofing and made that clear. The rust protection was done by ... Read More DealerRater - May 16, 2026
I bought a Cadillac cts that has oil leaks I was told it went through the shop before being put up for sale I doubt it did. It had an aftermarket oil filter and the oil was very dirty I changed the oil and filter. Fortunately there is a 3 month 3000 mile warranty. When you advertise the fact you go through the vehicle before selling maybe do that. It had one key fob the salesman said the other was in service but I have heard nothing about mailing it to me or if it was ever found.